PRIVACY POLICY
The Living Word Fellowship App
Effective: July 23, 2026
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This Privacy Policy explains how Ascend Holdings LLC, a Florida limited
liability company ("Ascend," "we," "us," or "our"), collects, uses, discloses,
and safeguards information when you use The Living Word Fellowship App (the
"App") on iOS or Android devices.
By downloading, accessing, or using the App, you agree to the collection and
use of information as described in this Privacy Policy. If you do not agree
with this Policy, please do not use the App.
1. WHO WE ARE
Ascend Holdings LLC is the data controller responsible for your information
under this Policy. You can reach us at the contact details at the end of this
document.
2. INFORMATION WE COLLECT
2.1 Information You Provide Directly
When you register and use the App, we collect information you actively
provide, including:
- Account Registration Data: the email address or phone number associated
with your Shopify purchase, and a password you create.
- Profile Information: your profile photo, first name, last name, biography,
and a unique user-selected handle (for example, @thelivingword).
- User-Generated Content: posts, comments, likes, direct messages, and other
content you submit to the community or send to other users.
- Communications with Us: messages you send when you contact support or
report content.
2.2 Information Collected Automatically
When you use the App, we automatically collect certain information to operate
and improve the service:
- Usage and Activity Data: your reading progress in ebooks, listening
position in audiobooks, lesson progress, bookmarks, saved items, points
earned toward leaderboards, and level status.
- Device and Technical Data: device model, operating system version, unique
device identifiers, app version, IP address, and general diagnostic
information necessary for the App to function.
- Push Notification Tokens: if you enable push notifications, we receive a
token from Apple Push Notification service (APNs) or Firebase Cloud
Messaging (FCM) so we can deliver notifications to your device.
2.3 Information Received from Third Parties
Because your access to the App is tied to your purchase from our Shopify
store and your subscription record in our Phoenix CRM, we receive information
from those systems, including:
- Subscription Verification Data: your subscription status (active, paused,
cancelled, expired), start date, renewal date, and the order or customer
identifier associated with your purchase.
- Customer Record Data: the email address or phone number you provided at
checkout, used to verify your identity when you register in the App.
3. HOW WE USE YOUR INFORMATION
We use the information we collect to:
- verify your active subscription and grant or restrict access to content;
- create and maintain your account, and let you sign in across devices;
- deliver the ebooks, audiobooks, video lessons, and other content included
with your purchase;
- synchronize your reading position between the ebook reader and the
audiobook player, and preserve your bookmarks, saved items, and progress
across devices;
- operate the community feed and direct messaging features, including
displaying your profile, posts, and messages to other users;
- enforce community guidelines, including automated word filtering,
moderator review of reported content, and account suspension where
warranted;
- calculate leaderboards, levels, and milestone posts based on your
community engagement;
- send push notifications you have opted to receive (such as new direct
messages, replies, the Daily Bible Verse, and new lesson releases);
- respond to your support requests and reports;
- detect, prevent, and investigate fraud, abuse, and violations of our
Terms of Service;
- comply with applicable law, regulation, court order, or governmental
request; and
- maintain the security, integrity, and reliability of the App and our
systems.
4. LEGAL BASES FOR PROCESSING (USERS IN THE EU/UK)
If you are located in the European Economic Area or the United Kingdom, we
rely on the following legal bases to process your personal data:
- Performance of a contract: to provide the App and fulfill the subscription
associated with your purchase.
- Legitimate interests: to secure the App, prevent fraud and abuse, and
improve our service, where these interests are not overridden by your
rights.
- Consent: for push notifications and any processing where you have opted
in. You may withdraw consent at any time.
- Legal obligation: to comply with law, regulation, and lawful requests from
public authorities.
5. HOW WE SHARE YOUR INFORMATION
We do not sell your personal information. We share information only in the
limited circumstances described below.
5.1 Service Providers and Processors
We share information with third-party service providers who process data on
our behalf under contractual confidentiality and security obligations,
including:
- Shopify Inc. -- for order and customer record management associated with
your purchase. Learn more at shopify.com/legal/privacy.
- Phoenix Technologies (our CRM provider) -- the system of record for
subscription status, used to verify and enforce access to content.
- Hosting and backend infrastructure providers -- the cloud services that
host our servers, databases, and file storage.
- Push notification providers -- Apple Push Notification service (APNs) and
Firebase Cloud Messaging (FCM), which deliver notifications to your
device.
- Content delivery networks -- used to stream audiobook, ebook, and video
files.
5.2 Other Users of the App
Content you post to the community feed, comments you make, and profile
information you display (photo, name, bio, handle) are visible to other users
of the App. Direct messages you send are visible to their recipients and,
where necessary, to our moderation team for enforcement of our Terms of
Service.
5.3 Legal and Safety Disclosures
We may disclose information when we believe in good faith it is necessary to
(a) comply with law, subpoena, or legal process; (b) protect the safety of
our users or the public; (c) prevent fraud, abuse, or violations of our
Terms of Service; or (d) enforce or defend our legal rights.
5.4 Business Transfers
If Ascend Holdings LLC is involved in a merger, acquisition, financing,
reorganization, bankruptcy, or sale of assets, your information may be
transferred as part of that transaction. We will notify you of any such
change and any resulting change to this Policy.
6. DATA RETENTION
We keep your personal information for as long as your account is active or as
needed to provide you the App and fulfill the purposes described in this
Policy. When you delete your account, we delete or de-identify your personal
information within a reasonable period, except where we are required or
permitted to retain it -- for example, to comply with legal obligations,
resolve disputes, prevent fraud and abuse, or enforce our agreements.
Backup copies may persist for a limited additional period after deletion
before being overwritten in the ordinary course of business.
7. YOUR RIGHTS AND CHOICES
7.1 Access, Correction, and Deletion
You can update your profile information directly in the App. You may also
request access to, correction of, or deletion of your personal information
by contacting us at the details below. You may delete your account at any
time directly within the App; when you do, we begin the deletion process
described in Section 6.
7.2 Subscription Management
You may view your current subscription status, pause your subscription for
one calendar month, or cancel your subscription directly within the App.
Cancellation takes effect according to the terms of your original Shopify
purchase and will result in loss of access to content within a short time
window.
7.3 Push Notifications
You may manage notification preferences by category (direct messages, likes,
replies, Daily Bible Verse, new lessons) inside the App, or disable
notifications entirely through your device's system settings.
7.4 EU/UK Residents
If you are located in the European Economic Area or the United Kingdom, you
have the right to (a) access and receive a copy of your personal data;
(b) rectify inaccurate data; (c) request erasure; (d) restrict or object to
processing; (e) data portability; and (f) lodge a complaint with your local
supervisory authority.
7.5 California Residents
If you are a California resident, the California Consumer Privacy Act (CCPA),
as amended by the CPRA, gives you the right to (a) know what personal
information we collect, use, and disclose; (b) request deletion of your
personal information; (c) correct inaccurate personal information; and
(d) opt out of the "sale" or "sharing" of personal information. We do not
sell or share your personal information as those terms are defined under
California law. You will not be discriminated against for exercising these
rights. To submit a request, contact us at the details below.
8. CHILDREN'S PRIVACY
The App is not directed to children under 13, and we do not knowingly collect
personal information from children under 13. If you are a parent or guardian
and believe your child has provided us with personal information, please
contact us and we will promptly delete it. The App is rated for users 13 and
older; access requires an active subscription tied to a Shopify purchase, and
community and direct-message features may involve interaction with other
users.
9. SECURITY
We use reasonable administrative, technical, and physical safeguards designed
to protect your information -- including encryption in transit, access
controls, and secure hosting. However, no method of transmission or storage
over the internet is completely secure, and we cannot guarantee absolute
security.
10. INTERNATIONAL DATA TRANSFERS
We operate in the United States. If you access the App from outside the
United States, your information may be transferred to, stored, and processed
in the United States or other countries where our service providers operate.
These jurisdictions may have data protection laws different from those in
your country. Where required, we rely on appropriate safeguards (such as the
Standard Contractual Clauses) for such transfers.
11. THIRD-PARTY LINKS AND SERVICES
The App may contain links to third-party websites or services, including our
Shopify store and Phoenix CRM endpoints. This Policy does not apply to
third-party services, and we are not responsible for their privacy practices.
We encourage you to review their privacy policies before providing them with
any information.
12. CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time. If we make material
changes, we will notify you through the App, by email, or by updating the
"Effective" date at the top of this Policy. Your continued use of the App
after the Effective Date of an updated Policy constitutes your acceptance of
the updated terms.
13. CONTACT US
Ascend Holdings LLC
Attn: Privacy Team
254 Chapman Rd, Ste 208 #26933
Newark, Delaware 19702
United States
Email: support@thelivingword.shop
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This Privacy Policy is drafted in English. If translated into another
language and there is a conflict, the English version controls.
