TERMS OF SERVICE
The Living Word Fellowship App
Effective: July 23, 2026
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These Terms of Service (the "Terms") form a binding agreement between you and
Ascend Holdings LLC, a Florida limited liability company ("Ascend," "we,"
"us," or "our"), governing your use of The Living Word Fellowship App (the
"App"), together with any content, features, or services made available
through it (collectively, the "Service").
By downloading, installing, registering for, or using the App, you agree to
these Terms and to our Privacy Policy. If you do not agree, do not use the
App.
1. ELIGIBILITY
You may use the App only if you (a) are at least 13 years of age, (b) have
the legal capacity to enter into a binding agreement, (c) are not barred from
receiving the Service under the laws of the United States or your
jurisdiction, and (d) have purchased an eligible product from our Shopify
store that includes access to the App, or have otherwise been granted access
by Ascend.
If you are between 13 and the age of majority in your jurisdiction, you
represent that your parent or legal guardian has reviewed and agreed to these
Terms on your behalf.
2. YOUR ACCOUNT
2.1 Registration
To use the App, you must create an account. You will register using the
email address or phone number associated with your Shopify purchase, set a
password, and complete your profile (which may include a profile photo,
first name, last name, a biography, and a unique handle).
2.2 Account Security
You are responsible for keeping your account credentials confidential and
for all activity that occurs under your account. You must notify us promptly
if you suspect unauthorized use of your account. We may suspend or terminate
your account if we believe your credentials have been compromised.
2.3 One Account Per Person
Your account is personal to you. You may not share your account, sell it,
or allow another person to use your credentials. Handles and profile content
must not impersonate another person or infringe on any third party's rights.
3. SUBSCRIPTION AND ACCESS
3.1 Access Included with Product Purchase
Access to the App is provided as part of your purchase of an eligible
product from our Shopify store. You are not charged separately by the App or
through the Apple App Store or Google Play Store; there are no in-app
purchases and no fees collected directly through the App. Your subscription
and payment relationship is with Ascend Holdings LLC through our Shopify
store and Phoenix CRM system of record.
3.2 Subscription Status
You may view your current subscription status (active, paused, cancelled, or
expired) at any time within the App. Access to content -- including
ebooks, audiobooks, video lessons, the community feed, and direct
messaging -- requires an active subscription.
3.3 Pause and Cancellation
You may pause your subscription for one (1) calendar month directly within
the App. While paused, you retain visibility of your account but lose access
to content. Your subscription will automatically resume at the end of the
pause period.
You may cancel your subscription at any time directly within the App, or by
managing your subscription through our Shopify store or Phoenix CRM.
Cancellation takes effect according to the terms of your original purchase.
3.4 Automatic Access Enforcement
Your access is enforced based on your subscription status as recorded in
our Phoenix CRM and Shopify systems. If your subscription becomes inactive
for any reason -- including cancellation by you, cancellation by our support
team, a failed payment, a refund, or expiration -- your access will be
revoked within a reasonable time window.
3.5 Refunds
All refund requests are handled through our Shopify store in accordance with
our refund policy, and not through the Apple App Store or Google Play Store.
Contact us at the details below with any refund inquiry.
4. LICENSE TO USE THE APP
Subject to your compliance with these Terms, Ascend grants you a limited,
revocable, non-exclusive, non-transferable, non-sublicensable license to
download, install, and use the App on a mobile device you own or control,
solely for your personal, non-commercial use, and only while your
subscription is active. This license does not include any right to resell,
redistribute, or make derivative works of the App or its content.
5. CONTENT OWNERSHIP AND USAGE
5.1 Our Content
All content made available through the App -- including but not limited to
the eighty-eight (88) ebooks, corresponding audiobooks, video lessons,
classroom modules, and Daily Bible Verses (collectively, "Ascend Content") --
is owned by Ascend Holdings LLC or licensed to us, and is protected by
copyright and other intellectual property laws. Except as expressly
permitted, you may not copy, download (other than caching for offline use
within the App as permitted), distribute, publish, publicly perform,
broadcast, sublicense, or create derivative works of the Ascend Content.
5.2 Personal Use Only
You may access the Ascend Content solely for your personal, non-commercial
use as part of your subscription. You may not share your login credentials
or use the Ascend Content in any way that would enable others to access it
without an active subscription of their own.
6. USER CONTENT AND COMMUNITY
6.1 What You Post
The App includes a community feed and direct messaging features that let you
post text, images, comments, and messages ("User Content"). You retain
ownership of your User Content.
6.2 License You Grant Us
By submitting User Content, you grant Ascend a worldwide, non-exclusive,
royalty-free, transferable, sublicensable license to host, store, reproduce,
modify (for formatting purposes), publish, display, and distribute your User
Content within the App for the purpose of operating and providing the
Service. This license ends when you or we remove the User Content from the
App, except that (a) removed content may persist in backup copies for a
limited period, and (b) other users may have received or preserved copies of
content you shared with them.
6.3 Your Representations About User Content
You represent and warrant that you own, or have all necessary rights and
permissions to submit, your User Content, and that your User Content does
not violate any third-party rights or applicable law.
6.4 Community Guidelines -- Prohibited Content and Conduct
You agree that you will not post, send, share, or otherwise transmit User
Content that:
- is unlawful, defamatory, obscene, pornographic, hateful, threatening,
harassing, or bullying;
- contains slurs, racist content, profanity, or other content prohibited by
our banned-word filter;
- promotes violence, self-harm, or discrimination based on race, ethnicity,
national origin, religion, gender, gender identity, sexual orientation,
disability, or age;
- sexualizes or exploits minors in any way;
- infringes any patent, trademark, trade secret, copyright, right of
publicity, or other intellectual property or proprietary right;
- impersonates another person or misrepresents your affiliation with any
person or entity;
- contains unsolicited advertising, promotional material, spam, chain
letters, or pyramid schemes;
- contains viruses, malware, or code designed to disrupt or damage the App
or other users' devices;
- attempts to gain unauthorized access to another user's account, our
systems, or restricted areas of the App; or
- otherwise violates any applicable law or these Terms.
6.5 Moderation and Enforcement
We reserve the right, but are not obligated, to review, monitor, filter,
remove, or restrict access to any User Content at our discretion, with or
without notice. We use automated tools (including a banned-word filter) and
human moderators for this purpose. Consequences for violating these Terms
may include content removal, warnings, temporary suspension, or permanent
termination of your account.
6.6 Reporting Objectionable Content or Users
You can report objectionable User Content or abusive users using the in-app
report feature, or by emailing us at support@thelivingword.shop. We commit
to reviewing reports and taking appropriate action, including removing
content or suspending accounts, within a reasonable time -- generally within
twenty-four (24) hours of a report of egregious content.
6.7 Blocking Other Users
You may block other users through the in-app block feature. Blocked users
will not appear in your community feed, will not be able to send you direct
messages, and will not be able to interact with your User Content.
6.8 Zero Tolerance
We have zero tolerance for content that sexualizes or exploits minors, that
contains credible threats of violence, or that violates applicable law. We
will remove such content, permanently terminate the offending account, and,
where appropriate, report the matter to law enforcement.
7. PROHIBITED USES OF THE SERVICE
In addition to the User Content restrictions in Section 6, you agree not to:
- reverse engineer, decompile, disassemble, or attempt to derive the source
code of the App;
- circumvent, disable, or interfere with security-related features of the
App or our content protection systems;
- use the App for any commercial resale, redistribution, or unauthorized
third-party service;
- use any bot, scraper, or automated means to access the App or collect
information about other users;
- overload, disrupt, or attempt to damage the App or our servers; or
- use the App in violation of any applicable federal, state, local, or
international law.
8. ACCOUNT TERMINATION AND DELETION
8.1 By You
You may delete your account at any time directly within the App, or by
contacting us at the details below. Deletion is subject to the retention
practices described in our Privacy Policy.
8.2 By Us
We may suspend or terminate your account, remove your User Content, or
restrict your access to the App, with or without notice, if we reasonably
believe you have violated these Terms, applicable law, or the rights of
others, or if we determine it is necessary to protect the safety, integrity,
or reputation of the Service, our users, or the public.
8.3 Effect of Termination
Upon termination, your right to use the App ends immediately. Sections that
by their nature should survive termination (including Sections 5, 6.2, 9,
10, 11, 12, 13, and 14) will survive.
9. THIRD-PARTY SERVICES AND LINKS
The App integrates with, or contains links to, third-party services
including Shopify (order and customer records), Phoenix CRM (subscription
verification), and the Apple Push Notification service and Firebase Cloud
Messaging (notifications). We are not responsible for the availability,
content, or practices of third-party services. Your dealings with any third
party are solely between you and that third party, and are governed by their
terms and policies.
10. DISCLAIMERS
THE APP AND THE SERVICE ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT
WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT
PERMITTED BY LAW, ASCEND DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED
TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE,
TITLE, AND NON-INFRINGEMENT.
Without limiting the foregoing, Ascend does not warrant that the App will be
uninterrupted, error-free, secure, or free of viruses or other harmful
components; that defects will be corrected; or that the App or the servers
that make it available are free of harmful components. Your use of the App
is at your own risk.
11. LIMITATION OF LIABILITY
TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT WILL ASCEND, ITS
AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, LICENSORS, OR SERVICE
PROVIDERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR
PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE,
GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATED TO YOUR USE
OF, OR INABILITY TO USE, THE APP OR THE SERVICE.
ASCEND'S AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS OR THE
APP WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID FOR THE PRODUCT
THAT INCLUDED YOUR SUBSCRIPTION DURING THE TWELVE (12) MONTHS PRECEDING THE
EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100.00).
Some jurisdictions do not allow the exclusion or limitation of certain
damages, so the above limitations may not apply to you.
12. INDEMNIFICATION
You agree to indemnify, defend, and hold harmless Ascend Holdings LLC and
its officers, members, employees, agents, and licensors from any claims,
damages, losses, liabilities, and expenses (including reasonable attorneys'
fees) arising out of or related to (a) your use of the App; (b) your User
Content; (c) your violation of these Terms; or (d) your violation of any
right of a third party.
13. GOVERNING LAW AND DISPUTE RESOLUTION
These Terms are governed by and construed in accordance with the laws of the
State of Florida, without regard to its conflict-of-laws principles. Any
dispute arising out of or related to these Terms or the App will be brought
exclusively in the state or federal courts located in Broward County,
Florida, and you consent to the personal jurisdiction of such courts. You
and Ascend each waive any objection to the exercise of jurisdiction over you
by such courts and to venue in such courts.
14. ADDITIONAL TERMS FOR APPLE APP STORE USERS
These terms apply if you downloaded the App from the Apple App Store, and
are in addition to the rest of these Terms. In the event of any conflict
between this Section 14 and any other provision, this Section 14 will
control with respect to your use of the App obtained from the Apple App
Store.
14.1 Acknowledgment
You acknowledge that these Terms are entered into between you and Ascend
Holdings LLC only, and not with Apple, Inc. ("Apple"). Ascend, not Apple, is
solely responsible for the App and its content.
14.2 Scope of License
The license granted to you in Section 4 for the App obtained through the
Apple App Store is limited to a non-transferable license to use the App on
any Apple-branded product that you own or control, and as permitted by the
Usage Rules set forth in the Apple Media Services Terms and Conditions.
14.3 Maintenance and Support
Ascend, not Apple, is solely responsible for providing any maintenance and
support services with respect to the App as required under applicable law.
Apple has no obligation whatsoever to provide any maintenance or support
services with respect to the App.
14.4 Warranty
Ascend, not Apple, is solely responsible for any warranties (whether express
or implied by law) that are not effectively disclaimed. In the event of any
failure of the App to conform to any applicable warranty, you may notify
Apple, and Apple will refund the purchase price for the App to you (if
any); to the maximum extent permitted by applicable law, Apple will have no
other warranty obligation whatsoever with respect to the App.
14.5 Product Claims
Ascend, not Apple, is responsible for addressing any claims by you or any
third party relating to the App or your possession and use of the App,
including but not limited to (a) product liability claims; (b) any claim
that the App fails to conform to any applicable legal or regulatory
requirement; and (c) claims arising under consumer protection, privacy, or
similar legislation.
14.6 Intellectual Property Rights
In the event of any third-party claim that the App or your possession and
use of the App infringes that third party's intellectual property rights,
Ascend, not Apple, will be solely responsible for the investigation,
defense, settlement, and discharge of any such claim.
14.7 Legal Compliance
You represent and warrant that (a) you are not located in a country that is
subject to a U.S. Government embargo, or that has been designated by the
U.S. Government as a "terrorist supporting" country; and (b) you are not
listed on any U.S. Government list of prohibited or restricted parties.
14.8 Third-Party Terms of Agreement
You must comply with applicable third-party terms of agreement when using
the App.
14.9 Third-Party Beneficiary
You and Ascend acknowledge and agree that Apple and Apple's subsidiaries are
third-party beneficiaries of these Terms, and that upon your acceptance of
these Terms, Apple will have the right (and will be deemed to have accepted
the right) to enforce these Terms against you as a third-party beneficiary
of these Terms.
14.10 Developer Contact Information
For any questions, complaints, or claims regarding the App, please contact
Ascend at the details in Section 17.
15. ADDITIONAL TERMS FOR GOOGLE PLAY STORE USERS
If you downloaded the App from the Google Play Store, you additionally agree
to comply with Google's applicable terms and policies, including the Google
Play Terms of Service. Google is not a party to these Terms and is not
responsible for the App or its content.
16. GENERAL PROVISIONS
16.1 Entire Agreement
These Terms, together with our Privacy Policy and any other legal notices
published by us in the App, constitute the entire agreement between you and
Ascend concerning the App, and supersede all prior agreements,
understandings, or communications.
16.2 Amendments
We may amend these Terms from time to time. If we make material changes, we
will notify you through the App, by email, or by posting the updated Terms
with a new Effective Date. Your continued use of the App after the Effective
Date of an updated version constitutes your acceptance of the updated Terms.
If you do not agree to updated Terms, you must stop using the App.
16.3 Severability
If any provision of these Terms is held to be invalid or unenforceable, that
provision will be enforced to the maximum extent permissible, and the
remaining provisions will remain in full force and effect.
16.4 No Waiver
Our failure to enforce any provision of these Terms will not be considered
a waiver of that provision.
16.5 Assignment
You may not assign or transfer these Terms or any of your rights or
obligations under them without our prior written consent. We may assign
these Terms freely, including in connection with a merger, acquisition,
financing, or sale of assets.
16.6 No Agency
Nothing in these Terms creates any agency, partnership, joint venture,
employment, or franchise relationship between you and Ascend.
16.7 Force Majeure
We will not be liable for any failure or delay in performance caused by
events beyond our reasonable control, including but not limited to acts of
God, war, terrorism, riots, embargoes, acts of civil or military
authorities, fire, floods, accidents, network infrastructure failures,
strikes, or shortages of transportation, facilities, fuel, energy, labor,
or materials.
16.8 Notices
We may provide notices to you through the App, by email to the address
associated with your account, or by other reasonable means. You may provide
notices to us at the contact details in Section 17.
17. CONTACT US
Ascend Holdings LLC
Attn: Legal Team
254 Chapman Rd, Ste 208 #26933
Newark, Delaware 19702
United States
Email: support@thelivingword.shop
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These Terms are drafted in English. If translated into another language and
there is a conflict, the English version controls.
